Exchanges & Returns

Online returns procedure

Wrong size, or not happy with your product? No problem – you can easily return it to us.

Register your return via our customer portal using your track & trace code and postcode. You can state why you are returning the product and, in the comments, whether you would like to receive a different product instead.

We do not offer free returns (we explain why below), but we do offer competitive return shipping rates. Is your product damaged, faulty or not what you ordered? Then please contact us and we will provide a free return label.

Returns must be sent within 30 days of receipt to our warehouse: Van Heemstraweg-oost 4, 5301 KE Zaltbommel, the Netherlands.

Orders shipped by another carrier than DHL/MyParcel: some items are shipped directly by our suppliers and therefore do not appear in our customer portal. To return these, follow the procedure below. Would you like to use our reduced return rate? Contact us and have your order number ready (you will find it in your order confirmation email).

30-day returns

After receiving your order you have 30 days to try your purchase. Within this period you may return or exchange the product, provided it is unused and in its original packaging (the product's own packaging, not the shipping box). Your statutory right of withdrawal is explained on our right of withdrawal page.

Returns procedure (offline / via supplier)

Want to exchange an item for another type or size? No problem: fill in this return form and include it with your return. We recommend ordering the right item (e.g. in another size) straight away in our webshop, so you do not have to wait for your return to be processed.

Can I get my money back?

Yes, of course. We refund your money by default unless you tell us otherwise; prefer another size? Just indicate this in our customer portal or on the return form. Items can be returned within 30 days as long as they have not been worn or used (trying on is fine, of course) and are undamaged.

Once we have received your return in good condition, we refund the amount within 5 days. Our payment provider then credits it to your account within 3 working days.

Return conditions

  • Items can be returned within 30 days of receipt. Keep your proof of postage.
  • Items must be in their original condition: packaging intact, product undamaged and clean (unwashed).
  • Returns are processed within 5 working days of receipt. See our terms and conditions for further details.

Why we do not offer free returns

🌍 Sustainability: every return means extra transport and more CO₂ emissions. Charging for returns reduces unnecessary orders and returns.

🎯 Conscious shopping: ordering online is quick and easy, so please check carefully that you have chosen the right product, size and colour.

🛠️ Quality & service: our team of passionate cyclists is happy to help you choose, and we make the information on our site as complete as possible. Of course, if we deliver a wrong or faulty product, we always provide a return label.